Support Types
Chat, Email and Help Center are all in one place.
Helpful information about 7as Support to know in advance
Fast response
Answers to common questions may arrive within 15 minutes.
Mobile convenience
The page loads properly even on low data, so the load is light.
Account security
First verifies identity, then provides confidential assistance.
Where to start if you have trouble contacting.
Many people initially don't know what to write or where to go on the 7as Contact page; to reduce that hassle, everything is kept in one place.
If you want, directly 7as Help See, if you're a new user New Users Guide Many Dhaka-based users resolve questions using bKash, because it's at hand.
Another thing to notice: you don't need a separate language to ask for help—just a brief message and the team will understand whether you're asking about login, the app, or the account.
Who to talk to
Nazma Akter
Press and Community Contact emails are checked from 10 a.m. to 8 p.m.
She handles new questions, wrong links, and app-related notes correctly.
Official Email
This address is used for general questions, technical issues, and sending media notes.
Include the user name, time, and type of problem in a single message to speed things up.
Dhaka-based service
Local team doesn't have to worry about time differences, because the support runs on local time.
Questions about Rocket or Nagad can also be easily explained in the local language.
How the 7as contact format works
1. Enter your
Username, email, and a short subject to begin.
2. Describe problem
Describe the problem in one or two lines; screenshots help.
3. Waiting for response
Usually one clear answer resolves most issues.
Questions most frequently asked in the Help Center
If you can't log in to 7as, what to do is clearly written here.
If you don't receive notifications in the 7as App, which settings to change are also listed here.
The way to send a message to the correct department from 7as Contact is also explained.
Press releases and Help notes
Account assistance update
New notes added about account verification, name change and initial settings.
Recent app instructions
A step-by-step quick guide has been prepared for those asking about the 7as App.
Local payment support
Separate explanations provided for bKash, Nagad, and Rocket users.
General questions
The five most important questions are on one page, so you don't have to search again.
Press kit and additional help
In the press kit, brand key information, logos, and usage guidelines are all in one place to view in detail. About 7as page Go to learn the policies. Privacy Policy Read
If you want a quick answer, then first. Help Center See, often the answer to the same question comes instantly.
Start communicationQuestions about login
If you ever forget password or change devices, login may be blocked; write a new question instead of the old message.
7as Login problems, 7as Support requests and 7as Help links all clear from this page at the final step if needed again 7as App Check the page too
Small card instructions
| Live support | Quick questions sent, team checks first |
| Local channels | bKash, Nagad and Rocket-based questions easy |
| Mobile focus | Readable on phones, layout doesn't break on small screens |
| Account help | Identity verified, then sensitive information shown |
Finally, you do not need to search separately for 7as Support; using 7as Contact, 7as Help, and 7as App together solves most problems